A recent experience has Sheila reflecting on the perks of going outside our comfort levels by trying something new.

Our own voices sound different (and better!) in our heads than in a recording. That observation led Sheila to consider all the other ways people can “hear” the same thing in different ways, and the interpersonal issues that can cause. What would happen if we paused to ask “do you hear what I hear?"

Nearly every email I receive seems to start with “Sorry for the delay.” I realize that people do this as a sign of respect, but it actually has the opposite effect on me.